Contact Us

Got a question about a review, spotted something that looks out of date, or want to suggest a Canadian online casino we haven't covered yet? This page tells you how to get in touch with Best Online Casinos and what we can (and can't) help with.

What we can help with

Best Online Casinos is an independent comparison site covering online casinos available to players across all Canadian provinces. We're not a casino, a payment processor or a regulator, so our team can't action deposits, withdrawals, account bans or bonus disputes — those always need to go through the operator's own support desk first. What we can do is:

• Correct factual errors in a review, offer detail or comparison table
• Look into a Canadian casino brand you think deserves a spot on the site
• Clarify how we rate and rank operators, or how a specific bonus term works
• Point you toward the right page if you're not sure where to find something
• Take feedback on the site itself — broken links, confusing layout, missing information

Before you reach out, check these first

A lot of questions we get are already answered elsewhere on the site, so it's worth a quick look before sending a message:

• If your question is about how we choose and score the operators we list, our About Us page explains the research process and why commission never buys a higher position.
• If you're playing from outside Canada, or specifically looking at UK-facing sites, see our page on non-Gamstop casinos for UK players — Canadian and UK rules differ, and it's a common source of confusion.
• If you're concerned about your own gambling habits or those of someone close to you, our Responsible Gambling page has practical guidance and where to find support.
• If your question is about how the site itself operates — data, liability, use of our content — check the Terms and Conditions page first.

How commercial relationships affect what we publish

Best Online Casinos may earn a commission when a reader signs up with a casino through a link on this site. That relationship never decides which brands appear or how they're ranked — an operator can't pay to move up the list, and we'll flag a genuine drawback even for the top-rated names. If you contact us about a specific listing, this is the standard we hold ourselves to when we review it.

Questions about a specific casino

If your message concerns a particular operator — say, a query about how Betninja's welcome offer works, or whether Zoccer's free spins carry a wagering requirement — include the casino name and as much detail as you can. It helps us check the current terms against what's actually published on our site, since bonus terms and offer values can change without much notice. For anything involving your own account, balance or a withdrawal that hasn't arrived, the casino's own support team is faster and better placed to help than we are, since account details aren't something we have access to.

What happens after you get in touch

1. Your message is read by someone on the editorial side, not routed to a call centre
2. Factual corrections are usually the quickest to action, since they just need verifying against the operator's current terms
3. Broader questions — about ranking methodology, a suggested brand, or site feedback — may take a little longer if they need research or a wider check across other pages
4. We don't promise a reply on every message, but genuine corrections and well-explained feedback do get looked at

What we won't be able to do

To keep expectations realistic:

• We can't resolve account issues, disputed withdrawals or bonus disagreements directly with a casino on your behalf
• We can't guarantee a listed operator will respond to a query raised through us rather than their own support channel
• We can't add a casino to our list simply because it was suggested — any new listing still goes through the same research and rating process as the ones already published
• We can't provide legal, financial or clinical advice on gambling-related harm; that sits with the resources on our Responsible Gambling page and with regulated support services

Getting the most useful reply

Messages that are specific tend to get sorted fastest. If you're flagging an outdated bonus figure, name the casino and the offer as it currently appears on the operator's own site. If you're suggesting a brand for review, a link to the casino and the province it operates in helps us look into it properly. Vague or general messages are still welcome, but they may take longer to action since we'll need to ask follow-up questions first.